St. Margaret's Health - Peru - Peru, Illinois

Mega T. (. T.

We'll it's considered OSF health care now, but didn't have the best experience with the new doctors so far. I went in on 9-18-24 with multiple symptoms. I had a bad cold, ear infection, and something wrong with my stomach which then was infecting my bowels also, after three hrs, the doctor sent me home with a prescription of Imodium AD, told me to drink lots of fluids and rest. I was also there at the beginning of the month with the same ear infection and they didn't do anything for me either. I saw my doctor on the 24th of September and she prescribed me a bunch of antibiotics. She doesn't know why the ER doctors didn't prescribe them as they clearly saw from my blood work I was very sick. I also have a very nasty bruise on my arm still from one of the nurses sticking me with a needle several times cuz she couldn't seem to find my vein. I'm hesitant about going there again even though it's closer to home for me. I might as well go to the Princeton hospital next time.

Janette P.

Misdiagnosed my mother by saying she had arthritis when it was actually cancer! Awful! Go elsewhere. Your life depends on it.

Update: My mom passed away in 2016. Her doctors informed us that throughout all the records they were sent by IVCH included errors. Ex. Xray of wrong side, noted lesions were ignored, anemia with no follow up just diagnosis, irregular results with her kidney function...all ignored. Not to mention the pain DR she saw stated in her records she couldn't afford treatment so too bad for her (paraphrasing). We visited several lawyers. Yes we had a case but Illinois makes it nearly impossible to sue because of tort laws. My mom has been gone three years and IVCH is to blame for her shortened life. Needless to say I am still very much in the anger part of the grief process.

timothy S.

Other than allyssa, who was one of the nurses on the ob floor, all of the staff here was extremely rude. The emergency room sent us away 3 times before we got any help at all, and the only reason we got any help at all was because our actual obgyn doctor had us admitted. If possible go somewhere else. Also, if you have kids they expect you to leave them in the car while your in the hospital. Zero stars not an option.

Krystal K.

If I could give 0 stars, I would. My 6 month old baby was admitted for RSV. Instead of putting oxygen on her, they told me to hold a cup that they had stuck the oxygen tubing in over her nose and mouth. But this isn't the worst. During the night they OVERDOSED my 6 month old baby on steroids and hid it from me for 12 hours!!!! I immediately had her transferred to a different hospital once I found out. My Primary doctor at the time was in their hospital network but I have since changed doctors. I will not step a foot in their hospital or a doctor's office that affiliates with this hospital!
From the reviews, you can tell that this hospital needs to change their culture. I can't believe that this behavior is allowed!

Hayley M.

Happy they closed! My daughter went in December 5th because she was having a hard time breathing the doctor didn't even look at her just said she has an ear infection and sent us home with antibiotics after waiting an hour in the waiting room and another 4 hours in the hospital room. I took her to Mendota Hospital and they actually ran tests and found that she had air pockets outside of her lungs on top of a partially collapsed lung. she was transported to peoria children's hospital where she got the help she needed. So again I say that I'm glad that this hospital is closed!

Family O. 4.

Type one diabetic for 30 years (with multiple complications from diabetes ) was admitted to the hospital for repeated vomiting and unable to keep down food or liquids. Was discharged two days later against the patients request- even though the patient still could not eat or drink anything. Returned to emergency room 12 hours after being discharged for the same issue. Severe dehydration and chronic kidney disease were a concern for organ failure. Emergency room staff provided IV and discharged the patient again less than three hours later and told the patient that they refused to provide further treatment despite the inability of the patient to keep fluids down. Patient went home and family ended up having to call an ambulance 12 hours later to be taken to another hospital for treatment. Recommend avoiding this hospital if possible.

Luke A.

5 stars is underrated. Had a kidney stone removed by Dr. Steve Chung, (which I would recommend to anyone who thinks they have a kidney stone or any bladder issues) The night before I was in excruciating pain so he was able to admit me into the hospital and the nurses were so efficient and friendly. The rooms are a little bit old-fashioned but that brings a little bit of charm to them and they have some of the best room service. I would recommend this hospital to anyone who has kidney issues or anything!

Karolyn C.

My son was taken to the ER via ambulance on 05/26/18. He received sub-par care. He was involved in an incident with his girlfriend which prompted them both to be transported. My son only received a urine test in the 4 hours that he was there. Since we live 2 hours away I requested a specific test be done on him as he was a minor at the time and I was his legal guardian. Needless to say the test that was requested was not done. When I arrived at the ER I found my son sitting near the desk in the ED. I was informed that he had been sitting in the chair there since he arrived, other than going to the restroom to take the urine test. The only time he was admitted to a bay was after my husband and I arrived. I was less than pleased to learn that he had been bitten by another human (did not bite hard enough to make him bleed) and the bite area was not cleaned. I had to ask to have the area cleaned and reminded the staff that the human mouth is one of the dirtiest places on earth. I did not realize that the test I requested was not done until we were in the parking lot at which time I returned to the ER to question why. The response I received was that they do not do that kind of test in the ER and if I wanted that test I should have taken him to the larger hospital. I was also told that the ER was very busy since it was a holiday weekend and there had been multiple motor vehicle accidents. I understand the concept of triage and realize that more serious cases take priority and that my son had to wait his turn. Once it was his turn, he should have been treated with the same standard of care as the patients who were treated before him. Being busy is not an excuse to provide less care to any patient. We saw the doctor for a total of maybe 5 minutes and the nurse cleaned the bite area in just a few minutes. I requested my son's records from this visit and was told that I would have to physically come and pick them up because they don't mail, fax, or email records to the patient. I then requested that they be sent to a provider's office. When I was able to see the records I was angry to find out that the information on the intake department's was completely different than the information on the ED paperwork and contradictory. I was more angry to see that a mha was not performed in the ER at all. I guess it is normal for IVCH patients to sit in the same chair for hours staring at the room that their girlfriend is in. There was no indication in the record that an assessment for mental trauma was performed. I called and spoke with Deb Puetz, RN to discuss my dissatisfaction and question why I should pay for services that were not received or were sub-standard. The response that I received was that the medical record was examined, staff were interviewed, and a physician review was completed. It was determined that the care that was received was appropriate and consistent with current medical practice. According to the letter I received, all of my concerns were addressed and documented in the records. I am not seeing these concerns addressed and signed off by the treating physician. Then I was informed that the ER is not the setting for a specific service that I never requested nor did I imply that I was requesting it. I requested that the hospital refrain from holding me financially responsible for services that were less than adequate. Where can I send a formal written complaint?