Shasta Community Health Dental Center: Enterprise - Redding, California

Renee K.

I’ve been trying to get in touch with someone at Shasta Community Dental for weeks now, and it's honestly beyond frustrating. No one answers the phone, no one returns messages, and it's impossible to get any sort of response. This is not the level of service I expect from a medical provider, especially one that's supposed to be helping the community. I’ve called at various times of the day, and still nothing. How is anyone supposed to schedule an appointment or get any sort of assistance if you can’t even reach anyone? This is absolutely ridiculous, and I’ll be finding a new provider who actually values their patients' time. Highly disappointing

MSTR L.

I have never experienced worse customer service than at the SCHC Dental Enterprise Location. The women at the front desk are awful and have absolutely no concern for kindness or customer service. I have four kids and have to sit in the lobby (which is not a big deal but also NOT kid friendly) to wait for each of them to be seen. My youngest pooped in his diaper and I accidentally left my wipes in the car and they said that I wasn’t *allowed* to leave the building to go get them and had no concern for him sitting in his poop for the TWO HOUR appointment for my daughters one filling. I asked the dental office and the MEDICAL side if they had any wipes and neither did. Which seems extremely odd to me that a medical office would not have any wipes at all. I had to fill out new patient forms for my two youngest to get them started going to the dentist and they had me fill out paper work and then said they couldn’t find my son in their system so they gave me extra paper work. Which is fine except they didn’t tell me that they couldn’t find him because I had his birthday wrong (🤦🏻‍♀️ four kids) mind you, they’re with me in the lobby restless after two hours in a poopy diaper so I’m quite distracted. I fill out all the paperwork and go to turn it in and then she says he’s not in the system and immediately says “it’s probably because his birthday is wrong” and I then ask if I can see if I got it wrong and she rudely obliged. It was then she told me the papers filled out were unnecessary so I asked if it was necessary for me to change his birthday on them since they were unnecessary. To which she replied, as if I was an imbecile, that I do in fact need to change his birthday from the 21st to the 20th on all of the “unnecessary” paperwork. So I change it and then when I go to schedule them they have to book my 2 and 3 year olds on separate days because I have to go in with each of them and they said I cannot have my Thirteen year olds sit in the lobby with one while I go in with the other because there has to be an adult present when they’re in the lobby. Which is WILDLY confusing to me because when my older daughters both turned 12 they (SCHC) told me they are NO LONGER ALLOWED to give me their medical records because they were considered adults and I would need to bring my 12 year olds in with me to have them give me consent to receive their medical information. (I have yet to meet a 12 year old with a legal ID so riddle me that one) Anyway I digress … so then I make an appointment on two different days and now have to find childcare on both days in order to get them each in to be seen. By the end of all of this (and after watching MANY people come and go - happy as they walked in and angry as they are greeted by these women - having spent a total of 5 hours in this office in the last 3 days) I asked if I could move all of my appointments to the Shasta Lake location and finally just told the lady that she is awful at customer service all to have her say they have no openings for forever 🙄 obviously not true. I asked if they were closing and she said no. Anyway, not exactly sure how to go about reporting these women but BOTH of them are so rude and careless to every person I’ve seen come through. They’re unhelpful, unsympathetic and they do not like their jobs. I highly recommend going to the SLC location and waiting for their availability to open up (as I’m sure it will) because it is NOT worth it to go here and spend hours of your time miserable with these awful people.

Note: one thing I do want to mention is that the dentists themselves and the dental assistants were very kind, helpful and professional to my daughter but the ladies at the front desk RUIN it for everyone.

Rodolfo

No one ever answers the phone. My wife has called 4 times within the last 2 weeks and has been on hold for AT LEAST 45 minutes each time. If you cannot get to someone within 5 minutes your system is BROKE and whoever is in charge completely inept and/or does not care about customer service. Take out the trash.

Liny J.

Currently on hold for the 4th time in 2 days. I wait 35min and usually my kids need me so I have to hang up. I've never been seen here but it's my only option and I can't get through. 35min is really long when your in pain.

Cynthia D.

It was my son’s first dentist appointment at first he was a little scared but the young lady that helped us was sooo friendly & sweet with my boy! It made his first experience at the dentist amazing . He was so happy when he left that he told everyone he went to the dentist 🦷

Jill J.

My 5 year old had his first dentist appt today and it was such a great experience. The hygienist was AMAZING with my son. I can’t say enough good things. The Dr was thorough and my son left with a sticker and a toy from the toy box. Highly recommend!!

Sarah G.

I had a good experience with the dentist. There was a big issue that made me not want to come back. The dental hygienist was extremely rude. I’m not sure if she had a bad day or what. I noticed attitude from her as soon as I started asking questions. The biggest thing that happened was when I was asking her questions on consultations for braces because when I used to go to western dental they would do it for free. She turned around quickly raised her voice and said, “WE DONT DO THAT HERE.” Lemme tell you it took a lot of patience from me to just keep quiet including sense my 10 month old was there. If that would have happened to anyone else, it probably wouldn’t have ended so good. This was my first time here, and I expected high hopes from this place considering Western dental was my dental place sense I first got my teeth. So it was disappointing being so mistreated just for asking questions. She did start acting a little nicer once the dentist came in and she agreed to clean my teeth, which was good until I got home and I noticed it wasn’t all the way cleaned on the back of my teeth. I hope my next appointment is better.

Jason N.

Not a great experience. Usually with one visit gone wrong, we understand things happen. But multiple visits?!? Booked us to bring one of our kids in and on appointment date they told us they can’t do what they said they would do. Then another appointment they booked to do procedure with another one of our kids, they did not have what they needed, so couldn’t get procedure done.
We are done with this place and will go somewhere else even if we have to pay more.