Regency Dental - Vacaville, California

Ashley D.

Unfortunately this review is not about Dr. Carter nor the dental hygienists. This review is because of the way the front desk receptionists have treated me. This is not a first time occurrence and at this point it needs to be publicized. Receptionists are supposed to be professional, patient, and knowledgeable. These ladies are rude, condescending, and unhelpful.

I recently changed jobs so I did not know that my insurance ended my last day on the job. I thought I had 30 days after my final date. I ended up ordering a mouth guard that the receptionists said my insurance covers. I just had to pay $100 down payment. Anyway since my insurance had ended I had to pay the remaining balance out of pocket. When I went into the office about 3 months after ordering the mouth guard the receptionists immediately demanded payment saying they sent me statements. Instead of asking me if I saw these statements or asking me questions about my insurance. They just assumed I saw these statements which I had not! Turns out they had the wrong address on file.

My problem is they were aggressive in requesting the payment instead of trying to understand maybe why I hadn’t paid. I hadn’t paid because the address they were sending the invoice to I no longer lived there.

I told them I have insurance but they refused to reach out to my insurance saying I didn’t have insurance then so it doesn’t cover the mouth guard now. Isn’t that something that my insurance company should work out? Not the secretaries?

I paid for the mouth guard, had my usual cleaning, and gave them my insurance information.

For the next two weeks these ladies kept calling me harassing me saying I don’t have insurance. They were rude and kept saying I don’t have insurance.

They were so disrespectful I had my husband get involved and handle the situation. Turns out they needed his information since I am covered on his insurance. These ladies would not even try to trouble shoot this or help me at all. They just kept insisting I don’t have insurance.

The rudest and most unprofessional women I have ever encountered. I will no longer come here because of them. This is not how you treat ANYONE. They must really hate their job to treat people so rudely. Dr. Carter should be ashamed to have these ladies as the face of Regency Dental. I wish them happiness since they clearly lack it. Happy people don’t treat people like garbage.

Ray P.

Donna and her team are the absolute best. I have always avoided dentists, but they have changed that. Every visit is quick and painless, and they don't try to upsell you on things that you don't need like Nut Tree. 100% recommend for anyone looking for a skilled and honest dentist!

Motoring S.

My husband and I started going here a few years ago, we are so happy we found Regency Dental. We had been trying other dentists but were never happy with the service. Dr Burton has been wonderful and the staff are all very friendly. I love that a crown can be done in a single visit, no fitting, waiting for weeks, hope it fits and follow up appointments, just one visit. I also appreciate getting a text message to remind me of an appointment.

Itzie N.

Great Dr and staff! Was greeted and attended to promptly. My wait time was approx. 3min. Assistant came in and prepped everything for Dr. Burton and the ambiance was very pleasant; Dr. Burton came in and kept everything very professional yet comfortable with a very relaxed conversation (teeth related of course!). Made me feel good about getting my first ever cavity fill done! Would definitely recommend. My children (12 & 9) and I are quite pleased with service. Customers since 2011.

Gotta D.

My kids (21 and 24), wife, and myself have been going to Regency Dental for over 20 years. They have always treated us very well. The staff is always friendly and happy to see you. Dr. Burton takes the time to explain things and answer any questions you may have. If you're looking for great service and care I recommend Regency Dental.

Royce Bradley

jeff A.

I have been going to Regency Dental for almost 20 years. The staff are always friendly and when Dr. Burton sees me come in she always says "Hi Jeff." It makes a person feel good when your remembered by your first name without looking at there chart first. Keep up the good work.

Cassandra W.

Dr. Burton was amazing! She and her staff made me feel very comfortable and took care of me as quickly as they could. I recommend her to anyone who has a fear of the dentist .

Big C.

It’s been a long time since I’ve experienced this level of care, comfortability, and urgency. Doctor Burton Is wonderful and you can tell right away that her work is top notch. The staff was phenomenal also. They’re fast, warm, and efficient. This office should be the blueprint for all businesses across the board.I will definitely be back. I’d recommend this place to anyone and everyone.