Priebe Orthodontics - Soldotna, Alaska

Sarah Richardson

Both of my children received orthodontic treatment here, and we couldn't be happier with the experience. The staff is incredibly friendly and efficient, making every visit a breeze. Scheduling was convenient, and the text reminders helped keep us on track. Clear communication and excellent chair-side manner made my kids feel confident and comfortable with their treatment. Highly recommend this practice to anyone seeking top-notch orthodontic care.

Shannon Brewer

The old lady at the front counter is rude and not helpful at all.
The orthodontist is great. Our appointments are really fast.
When we drive 4 hours to get to the office. Been with them for years now it's really upsetting.
But the old lady in the front put me on hold forever then put someone else on to tslk to me when when she was supposed to go get an answer from the doctor. Never figured anything out was treated like I was lying!!

So the office side of things is not good to deal with!!Felt I was just getting the run around!!!

Semper Paratus

I made an appointment for my daughter & had to book 2 months out. The day of the appointment I called to confirm & was told they didn’t have her down in their books for that day or ever & it must have been a different orthodontist.

Thinking I was wrong, I called the only other orthodontist in Soldotna & was told they were permanently closing so they wouldn’t have made an appointment. I had written down by the appointment note in my schedule book “$71 at time of service” so I called Priebe’s office back & I asked if they had a $71 at time of service fee to which the receptionist said yes. I politely told her it was her I originally spoke with because that’s a very specific number that I wrote down 2 months prior.

She set a new appointment for us a month out then a few days later called & said the doctor was no longer accepting patients with Medicaid & that I would have to take my daughter over 200 miles away to Anchorage. All things considered, they should have made an exception after fumbling the ball so badly.

To add insult to injury, there wasn’t a single apology. Just a tone that made me feel like it was all my fault. Even if it had been, as a representative that deals with customers directly should be polite.

From a customer service standpoint, they’re horrible.

Pauli Iida

Everyone was very friendly and willing to be flexible with our needs.

Brayden Hastings

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