Pathway Dental Group Santa Maria - Santa Maria, California

Jack

The staff is always very friendly and efficient! Made me feel comfortable and the cavities they filled were quick and painless. Very respectable people and they filled me in and informed me on what they were doing the whole time. Highly recommend! Great music too 🙂

Megan Phillips

I have had to have extensive work done after years of not being able to go to the dentist due to cost. Now that I have good insurance I was terrified of how painful it would be to fix all the things. Thank goodness I found Pathway dental. Dr. Vitez is incredible. Turns out I was scared of the dentist because the other dentists weren’t as talented. I have highly recommend them! The staff is also amazing. Very friendly and inviting. The office is not overly busy so when it’s your appointment it’s actually time set aside for just you. All the pricing was up front and clear as well! I no longer stress about the dentist!!

Mrs. Lechuga-Salinas

Very friendly staff and very knowledgeable! They cared about the health of my teeth through the many pictures that were taken during my first-time patient meeting and the explanations (to me) about their concerns. We started an immediate plan catered to the needs of my teeth. Professional and very clean facility. Highly recommend!

David C Swann

The appt. couldn't of been any better. Very professional and
I must say painless. First dental work other than cleaning in
approx. 50 years, and the change is for the better. The emailed
statement was three pages and it was difficult to be able to
print all three pages. I had to pull each page off and print as
Individual pages. I was successful in doing this for my record.
Thanks,
Dave Swann

Tom Amoruso

Unable to reach office by phone, only email which made it difficult for insurance to call as well, emailed for a cleaning in September and was told their calendar could not take dates in October? Was charged $254 for a 5 minute exam without X-rays or a cleaning

Tim Frazier

Went in for my first cleaning with this clinic. Had already had good experiences with services for fillings, crowns and extractions. I appreciate the cheerful and helpful front office staff, as well as the efficient services from the techs and Dr. Vitez. Every procedure/service is explained simply and thoroughly, and their execution is quick and comfortable. Next step is a bridge to repair the extraction, and I expect it will go well.

David Valencia

First, I want to say that Dr. Tubbs is one of the finest and most talented dentist I’ve been to and I’ve been to many.

Second, I was a bit unsure about using Pathways, as they seemed to be one of those sketchy, “credit dental groups.” To my surprise, their equipment was the latest and their dental staff was very well trained, friendly, and extremely professional.

However, their office staff proved otherwise and embodied that low end credit dentist feel, I say this because I was given an estimate for services, paid $1000 in advance and my insurance would pay the remainder. Unfortunately, they billed the wrong insurance account, then proceeded to demand that I pay up or my follow up appointment (the next day) would have to be rescheduled. When I protested and asked them why, the representative said that my insurance had never responded to their calls. I immediately hung up, called my insurance, got right through to a representative, and explained what had occurred. The insurance rep said that the denied the claim because Pathways had erroneously billed my insurance that only covers preventative care and not the policy that covers restorative procedures. They also said that they had informed Pathway of their error and gave the the proper group number to refill. I then called Pathways and let them know my findings.

However, it didn’t end there. When I showed up the next day for my appointment, I was accosted by the clerk, asking me for the balance. I let her know what had transpired the previous day and she said that she knew, because she was the one who rebilled my insurance. So I asked, if you rebilled, then why are you asking me to pay the insurance’s portion, to which she answered, “because it could take them a while yo pay us.” I continued protesting and explaining that it was them that had wasted two weeks by billing wrongly and I had already given them half of the bill in good faith, before any work had even been performed.

Despite the stellar dentistry, the like a horrible taste in my mouth and has me questioning whether to return to Pathways for future services.

I rated them three stars, but it really is a five for the dentist and two for the office.

Gretchen Anderson

I had a wonderful first visit to Pathway dental. My husband is a retired dentist and I helped run the practice for 35 years. Needless to say it isn’t easy for me to trust another dentist. Grateful to have found a place that I am comfortable with.