Glenn Medical Center - Willows, California

Lily A.

"Doctor" Jeffery Phillips is an absolute disgrace to the field of Neurology. I went in last month for an appointment and to say it was a disaster is a complete understatement.

I've been suffering from Epileptic seizures since March of 2012. I had brought my fiancee along because I had been hoping to have a conversation about the possibility of having a Vagus Nerve Stimulator implant to combat my seizures (I've been on 6 or 7 different medications since 2012, including rescue medications).

When I brought this up to him, not only did he shot the idea down with incredible finality, but also said the reason why is because "I don't think you have real seizures. You've never had an Abnormal EEG and there's no proof you have real seizures, just pseudoseizures" (which is a super outdated term because it assumes a patient is faking a seizure, when in reality that is physically impossible). He asked me if I "wanted to stay on my seizure medications or not" and when I attempted to correct him and said that "even Non-Epileptic seizures are real" he got extremely combative and said "oh okay, so you know more than a doctor does now, huh". He even told the front desk "no follow-up" as my fiancee and I were leaving. No prescription for my rescue seizure medication either.

The extreme distress he has caused has been seen by a medical transport driver, my fiancee and my roommate. Now I not only have to find a new neurologist, but might even have to travel to Sacramento (from Chico) to do so.

This was only my second appointment with him too, because I had to reschedule the previous two appointments due to, you guessed it... SEIZURES!

Let's just say that I, and everyone else I've told is...not exactly thrilled about this. If you're reading this, "Doctor", it's either time you learned to be compassionate and empathetic with your patients, or retire so someone else can do it for you.

Derrell A. (.

I went to the ER after dealing with a severe, itchy rash on my arms for five days. When the doctor walked in, instead of a proper exam, he just grabbed my arm and said, “Your arm feels warm.” Considering it was 100 degrees outside, that comment didn’t really help. Then he told me he didn’t see anything wrong with my arms — even though the rash was clearly visible to me. This dismissive and unprofessional behavior is exactly why I question the quality of care here. I’d rather make the longer drive to Chico for emergency care than be treated like this again.

Kirsty B.

The neurologist, Dr Phillips is too old to be practicing medicine imho. He was unable to hear me, angry that the staff had not provided “his chair” in the room with me, when I offered him the doctors chair in the exam room he literally huffed at me like a preschooler & said it wasn’t his chair! He could hardly walk, had serious trouble standing and made me nervous as he teetered holding table during my brief appointment. He asked me about my headaches, then cut me off, made assumptions based on my current medications & did not let me finish a sentence?!? He then said I did not have migraines, I had a neck issue causing my headaches that likely would not be fixed by surgery (grand wizard insisted I had a 25% success chance without seeing my MRI or ever examining me- he did not let go of the table) He then went into a ramble about his past wonderful deeds- like a trip down memory lane, reliving glory days and then he staggered out of the door. I was left totally speechless tbh. I’m very disappointed in this experience & can’t believe Dr Phillips is still allowed to practice. I really cannot believe GMC recently hired this man, it’s shocking and I don’t shock easily.

I had my original appointment scheduled for October, so he has a 5 month waiting list but I got in early, due to a cancellation… I’m glad I didn’t wait 5 months for this farce of an appointment. Shame on you GMC for touting your wonderful, new neurologist. I’m actually stunned by this experience 🤯 Do better GMC, heck doing nothing would have been better than wasting my time and getting my hopes up~ Dr Phillips is an accident and/or lawsuit waiting to happen, shame on you!

Nidia D.

My one year old was recently seen in the ER and the nursing staff and the radiology girls Jessica and Justine were amazing with him! Everyone was extremely supportive and nice. When they realized they could not help us there they immediately got us a transfer order to get air flighted, they kept my 1 year old comfortable until we went on to the next hospital! Thank you for the quick action!

Manda A.

During after hours, I went to the emergency room due to a major toothache and all the staffs, nurses, and Doctors there we're super nice. They attended my needs and pain and was seen right away. I was given 2 shots for my pain, and the lady who gave me the shots is good at it, and the lady who took blood samples, because I didn't feel a thing. Thanks to the lady who took my Vitals, and a BIG THANKS to the front staff lady for the TUMS! Thanks to Dr. Mose. I just wanted to give a big shout out Big Thanks to the night crew og the emergency room!!!

Walt R.

Only 4 stars, as no one is perfect :> My wife was there for many days. Received good care. Recently she has gotten worse and needs to get more care than I can provide at home. Asked her where she wanted to go. Said "The place in Willows" (Glenn Med Center) Then added "any place other than RIDEOUT" !!!

PS: Can't understand why the "negative" reviews!

Marlena S.

Glenn Medical Center is the cornerstone of the Willows foundation. As a rural hospital and family medical center, they provide much needed services. They have recently added Dr. Phillips, a neurology doctor. He is nothing short of amazing. I just love Dr. Highman who is like an old time doctor and you KNOW that he cares about his patients. Many of the staff people go out of their way to help and are dearly appreciated, such as Jessica O. (referrals), Tanya (Dr Assistant) , Laurie (Front Desk) (Lori?), Amy & Jessica (radiology). The most amazing is Klacey. She is like a whirlwind of help and service.

Christina P.

I highly recommend driving a hour in any direction opposite of this facility. The receptionist at check in was rude and unhelpful upon arrival and when asking for directions. After finding the providers office I was checked in again at their front desk… Dr Philips did nothing but make assumptions about myself and my appearance and somehow related it to my neurological capacities. Not only was this man misogynistic but he was very homophobic. He referred his assistant as “it” because they had pronouns that fell outside of the “normal kind.” If you have any kind of self respect, please do yourself a favor and go somewhere you will be treated with dignity, empathy, and understanding.

I also hope his assistant finds a better paying job that treats them with the respect they deserve.🙏🏼 I cannot fathom working for someone like Dr. Philips.