Tenzin Lungkhawa
1/5
My family has this dentist and his team for quite a long time. Initially everybody was pleasant and welcoming. But with the passage of time, there is deterioration of dental care to my family. The team especially Dr Steven is not happy when you expressed your concern. Rather he blames on you based on his perception and pointed out that there is differences in philosophy, without showing his concern and asking questions.
The dark lines on my gums and gum recession remains mystery until I learnt from on line that i have periodontal disease. I should have known this problem from the dentist or from the hygienist. But NO!!! During cleaning, I always get comment, "your teeth is okay" even though my gum lines are visibly dark.
On 6/4/18, hygienist didn't do polishing for my teeth and I felt something is missing. I was right when I accompanied my daughter for cleaning on the same day.
And Jessica charged me unusually high $10 more co-pay on that day. Upon questioning, she said," XR has taken' when XR has not taken. Luckily, I didn't have to pay extra.
Then I got a bill statement of $340.40. Jessica told me that I used up all my insurance and I need to pay this amount . When I first joined Kobayashi, I made her very clear that I don't want to exceed my insurance allowance. But without taking into consideration, I need to pay this huge amount. Though this payment is done, she sent me a second billing statement of exactly same amount.
Generally, I am not a type of person who write reviews and never did in my life, but this time my conscience strongly pushed me to tell public "just be careful if they choose Kobayashi" before you are blamed for unsatisfactory dental care.
I strongly feel Kobayashi dentistry is not truthful!
I also wrote letter to Dr Steven and office manager Joanne.