Dr. Micah Oller - Milpitas, California

Kat

Hygiene and cleaning issues.

I can't speak on the dentists abilities or his quality of work

I am waiting in the chair ready to get my root canal when I notice a blood stain (red / brown) in the chair so I ask the assistant Raquel ? Rachel? To clean it and she told me about the previous lady saying: "I shouldn't be sharing patient confidentiality information but the lady before you was heavy set and she kept scratching her sores on her legs and her legs were purple and blue so maybe she had make up"

I'm horrified and then she cleans it with a wet gauze. But doesn't change her gloves and I am trying to figure out how to tell / ask her to change her gloves because I think it's reasonable to not want a blood transmitted infection.

She doesn't change her gloves and continues to set up the station.

At this point I'm nervous because I don't want to get something from a previous patient if that was blood and so I tell dr Oller about the situation thinking he would be horrified too and make sure to set up again to prevent any risk of sterilization.

Dr Oller completely dismissed my concerns and his assistant tried saying that it wasn't true that it wasn't blood and so it shouldn't matter.

Either way it was a stain and she cleaned it without changing her gloves. Then proceeds to mention that I'm just "anxious" and that "something is wrong because you also refused the mask they gave you up front."

I told her that I took the mask, she's like "well I was told it was an issue for you to take it" (for context a mask was given to me with white side down placed on their reception counter so I kindly asked for a new one.)

At this point Dr Oller disappears and comes the receptionist with a void receipt saying that "this isn't the clinic for you" and pretty much told me to leave.

I never once asked to leave and honestly would have continued if they had apologized and redid the set up.

At this point I'm just confused and upset that this is how they reacted to hygiene concerns. I guess they'd rather kick the patient out for calling out concerns than rectifying them.

vera C.

My mom went to see Dr. Olller on several occasions. He is a great doctor and did a wonderful job for her root canal. She recommends him to all of her friends. We are very happy with his services.

Boom S.

Lady who picked up phone was so difficult i hung up, insane can’t even get an appt to review the service because the front desk was too rude!

Titu B.

The front desk lady was difficult. Could not even get an appointment.