Dr. Jonathan Pascarella - Redding, California

Cindy A.

Very disappointed! Was happy as a patient of Dr. Pascarella for a few years, until I had some work done. I continued to have pain that progressively got worse. I contacted the office a few times regarding pain. I was finally given an appointment with the dentist. To make long story short the pain worsened and swelling began. I tried to be patient knowing it’s a busy office until a staff member failed to do as she had said she was going to do. The pain became to much. I was left on my own after 2 prescriptions had failed to relieve the pain or infection. After seeing two more doctors with a couple mistakes and miscommunications I finally got some medications to help a week later. I heard nothing from Pascarella’s office until 2 days after I had to see 2 other doctors. I was treated rudely by one of his staff and again the next day same lady was short rude and hung up on me. Not once was I ever rude, loud, or disrespectful to any staff or the doctor. To date I have received no explanation or apology from Dr. or staff. Just simply told this is how we run the office and it common practice in most offices. I would like to Thank Dr. Heinzen and Ashley for their kindnesses and help. To be fair at a later date I received a call saying the Dr. was now willing to give me a appointment to pull my tooth. I expressed my concerns and declined his offer and will not be returning to the office.

kris F.