Hidden River VA Clinic - Tampa, Florida

Claudia Ingram

I want to give a review on alley healthcare in tampa. I had the pleasure of speaking with michael T. I cannot say enough things about this gentleman. He was pleasant, Courteous, He had empathy for the issue that I called in. as a matter of fact he Was asked why he was on the phone so long so he told me that he had to go no problem. I feel like this.Young man should be recognized as an outsdanning employee that works for alley health care on fifty six street in tampa. Buy me a pizza boss!!!

Katheline Alicea

The absolute worst care of lack there of I have ever experienced. First I went to VA emergency room because I have been suffering from excruciating knee pain that does not allow me to walk and they refused to do an MRI scan of my knees, the ER doctor told me it was probably sprained and sent me on my way with a muscle relaxer. The doctor advised that I would get a phone call within 3 days to make an appointment for an MRI, it’s been 3 weeks and no call, no appointment. In pain I went to a civilian doctor and when we got the MRI back both of my knees had complex Meniscus tears, MCL tear and 4mm cyst on one knee. I now need surgery. Today I went to my yearly physical after taking 2 hours of non paid leave from work and drove an hour in traffic to make it here and they said that my appointment was at 230 when I was told it was at 3. The nurse Joyce from the women’s center nonchalantly came to me to tell me that I wouldn’t be seen because she leaves at 330pm. Mind you there was NO ONE being seen or waiting to be seen at this office except for myself and my labs had unusual results that I desperately needed to discuss with my doctor (Dr. Packing) in the women’s clinic. But again, the VA does not want provide the service it’s veterans so desperately need and I’m being forced to go home without care because a nurse wants to sit around doing nothing for the last 30 minutes of her shift. I am no disappointed in this VA healthcare system of Tampa. I haven’t even mentioned the VA neurologist that complete ignored my cries for help because I have been suffering from migraines for over 12 years, she just told me to take Tylenol and go to work. It’s almost as if they wanted to cover up all of our ailments and diseases for reasons that I do not understand. Somebody with power and dignity in this organization please please please help your veterans, this is out of control. My appointment was today at 3pm in the hidden river va clinic women’s clinic Dr. packing, going home after having been denied care for the 3rd time in 3 months within this VA health care system. The office was completely empty of other patients and there were 2 employees in the office and the nurse that came out to turn me away saying she leaves in 30 minutes. All they needed to do was read me my lab work and set me up with an appointment to see a specialist if needed.

Lena L Price

They will not sign paperwork even though they are treating you for a particular illness or injury. Of course, it causes so much stress. They are there for us. One doctor complained about how we were able to get the GI Bill and said she had to pay for her education. "What makes us so special." She also said all we do is complain.

Dave

Very nice clinic all the services and staff are great and there are no long lines. Me and my service dog enjoyed it and will go again for my appointments. Only one problem the VA did not figure and that was to put a small cafeteria in there. We ate at that small food area and a 14.00 cheese burger was not my idea of being reasonable. Next time we will take our own food and use a microwave there. I would have given the clinic 5 stars if the food had not been so outrageous. Even the small food courts at the hospital are more reasonable than that I bet the staff can't afford to eat there.

Private Email

The very best of the VA operates out of this Hidden gem offering phenomenal care, friendly staff, caring physicians, dentists to the greeters at the front entrance. (Dr. Moore, Combat Vet Nurse Ron, Dr. Patel) in dental do their very best to offer vets the best! VA care 100% of the time. They have nothing to sell you on during your visit as their focus is YOU the patient and not some healthcare profit center down the road. If you're a VET and leave a one star for this facility then you need to FIX that as the people serving those who served need to KNOW that they're doing their BEST sometimes under difficult circumstances

KikiFave s

I got to the hidden river women clinic I’ve been trying to make an appt for 4 weeks now. I called July 11th and put in a req for a call to make an appointment nobody called. July 18 th I had a depo appointment with my nurse I told her I want to make a appt with my primary she told me to do it at the front when I check out. The lady at the front told me she can’t make me an appointment without the nurse putting an order in the system which made no sense since it’s with my primary. She said all she can do it is put in a message for them to call me and a week went by and no one did. I called the patient advocate and was assigned Vance Boyd another 2 weeks went by and I haven’t heard anything. I called the patient advocate again only to find out Vance Boyd flosed my case without even reaching out to me to see if my problem was resolved or anything. I’m just going on a month now trying to be seen my doctor. This is absolutely ridiculous and we don’t even have the right to call our doctors office it’s a call center that just send messages with no accountability on if the workers are actually following up. These nurses lie saying they called all so they can send a letter y’all have made the process so easy for them to not actually help veterans and have no accountability. For you’ll to claim veteran care is important it don’t seem to me like it is. There is no explanation as how a pt advocate can close a case without even speaking to the veteran it’s like I complained for nothing and is being refused care it is not Aug 8th. I want the actual policy and procedures for making appointments and of the patient advocate procedures cause it seem like no one is doing their job at the expense of my health.

Devven

I'm getting conflicting information from the Charlie Team and the appointment line. Can't even call and leave a message for my primary anymore as they're now using a call center to relay messages.

A nurse from Charlie Team told me I HAD to reschedule my appointment and gave me the number to the new call center. When I called, the call center told me that they can't change or reschedule appointments. What sense does that make? Why is a nurse from Charlie Team telling me this if it's untrue? Y'all don't care about the veterans, simple as that.

The information about my appointment was not relayed to me with sufficient time to make necessary changes. When I called the call center, they told me they don't know and can't give me any information that the Charlie Team didn't give me. The Charlie Team called me once, left a message and the nurse never gave his name so there's no accountability, they just pass the buck to another department and I'm getting misinformation and hung up on for asking how to leave a message that my primary physician will see.

B Donaldson

I love coming to this women's center! It is a comfortable, safe space where I go to get my care and see my primary. The Staff are engaging and answer your questions respectfully where you can feel confident to find what you're looking for and have your questions answered. I like that it really does revolve around women and making us feel secure in our care.