San Gabriel Valley Family Dental Group - San Gabriel, California

A Gallows (Gallows)

I waited until my process with this office was completed before I gave my opinion on it. The positives: they have a fantastic oral surgeon, and most of the back office have fabulous bedside manners. The front office is a little more business-like, and they seem to have several information conflicts with the back office, which can be troubling, but they overall did well. The primary dentist himself, at a glance, is warm and friendly. When it came closer to take impressions for a full set of dentures, my request to be allowed to heal without any teeth prior to taking impressions was denied, and so they took them with many front teeth remaining; they said they would be able to “accurately guess where my teeth would line up.” Maybe, sure. So I trusted them, as my experience so far was better than any office I’d ever been to, prior. Upon my wax try-in fitting, they told me that the try-in was not about comfort.. okay, sure. I told them the top was gagging me and I was assured that they would fix the final product. Again, they’re the professionals, so I said okay. I did voice my concerns that to have several teeth out and simultaneously have dentures forced in may be too much for me, to which I was again, blown off. I also noted that we had a long-planned vacation a week after my surgery, to which they looked a little worried but said nothing. Surgery day came, and my dentures flat out did not fit in my mouth, tops or bottoms. They were so large and misshapen, the surgeon could not physically fit them correctly in my mouth without cutting me or gagging me to the point of vomiting. They sent me home and I was told to “keep trying to get them in my mouth so my mouth would form to the dentures.” (What?) so, I kept trying. And trying. And trying. I saw them two days later, to which the on-call dentist tried to shove them in my mouth, to no avail. She was going to orajel my mouth because she “saw I was in extreme pain”, to which I kept telling her it was because the dentures didn’t fit! She ignored me and told me, like the others, I had to force them in to make my mouth accept them. Again.. seriously? I also told her the top palate was gagging me— she shaved less than 1cm off and refused to do more, despite the fact I told her I could not physically put them in my mouth as they were. I was so upset with them constantly blowing my feelings and blatant facts off, I opted to not return to this office. A few weeks later, once the swelling reduced, I tried putting these back in— the bottom tore apart my gum line, making me bleed intensely, and the top was quite literally lop-sided, with one side being thick and the other being thin. I am so upset because my insurance will only cover one set of dentures per five years and I wasted it on the lab they chose. The only reason I do not report them to my insurance is because I don’t want the oral surgeon pulled from the insurance list, as I’m sure many people need his wonderful services. That said, they really dropped the ball toward the end and left me feeling neglected / uncared for. Sad.

Ears Up

This clinic will try its best to scam your money and recommend the most expensive treatment possible. Recommended crowns that cost thousands on 5 teeth and refused to do the normal dental filling for them ( doesn't make them big $$$). Recommended laser cleaning for my mother (glide over your teeth for 15 seconds which cost 400$).
When I went to other dentists, the dentists did not understand why I needed crowns and that's when I realized this clinic is a huge scam.

Teresa Morris

I had to have teeth extracted and was pleasantly surprised. This was my first visit to this office. Staff knowledgeable , helpful, courteous, compassionate. Office easy to locate clean, wait time no more than 15 minutes., parking great. Procedure explained in detail, painless, aftercare instructions provided. I am thankful for the services that I received as I was so fearful but needed not to have been A great experience and will return for future services

R Rodriguez

This dental group has the most incompetent dentists in the Valley. It's all about money to them. They hire dentists with training from foreign countries such as China. And many are old. The risk factor to the patients is high here. My wife had to get corrective surgery because the incompetent dentists here messed her up badly.

Courtney Dooley

I had my very first apt. With this dentistry and i can honestly say i had a great experience! They took care of all my needs right then and there! And the staff really know how to make you feel comfortable. Until next visit! 😃

Jeromy Thiesen

I came in with a mess in my mouth and this staff literally CHANGED MY LIFE!!! They were able to get me approved through my Medi-Cal and I got full dentures. Now...I've read ALOT of horror stories when it comes dentures...NOT MY EXPERIENCE! From the extraction, to the mold for the dentures, adjusting the dentures, EVERY step of the process was super easy! I'm no stranger to dental procedures but hand to God...this was BY FAR the best experience I've EVER had! This is my dentist for life!!!

Radhika Achuthan

I'm really upset and disappointed on how this clinic handled our dental appointment for a Wisdom Tooth extraction surgery. My husband was given an appointment for a wisdom tooth extraction surgery and there were multiple calls/reminders to confirm the appointment and since the surgery needed general anaesthesia he was asked to fast in the morning before the surgery. After we reached the clinic which is quite far from where we live, they let us know that the anesthetist is not available for next 2 weeks and that the surgery could not be done on that day or basically it could be done only after 2 weeks. We had already informed the clinic that our insurance was getting expired end of this year and we needed the surgery to be done before that, and since we were working with this clinic for the surgery since the beginning of November 2016, we had not consulted any other dentists/clinics during this time. After being aware of the whole situation and still handling the appointment so irresponsibly was very unprofessional.They did not even show the courtesy of admitting the mistake and apologizing till the end. Also the clinic is very expensive(even with insurance) and they even charge a no show fee if we are not on time for the appointment. I feel they should respect the patient's time and convenience and pay us the inconvenience fee for wasting our time and money on this appointment. Worst experience ever. Wish I could give a negative rating for this clinic.

A Consumer

Even if there's no other place on this planet for your dental needs, this place is still NOT a good place to go to. In other words, this place could pose more risks than benefits to your health. Just look at the profiles of the dentists working there. Most, if not all of them, are educated and trained in third world countries like China. The head dentist, Dr. Rosenberg, is above all a businessman whose goal isn't about your dental care but it's all about money to him. Many dentists working under his umbrella are from those with education and previous experience from third world countries. His diagnostic procedure is very superficial and even reckless at times. The treatment they practice here can pose long-term health risks to you with their seriously dangerous lack of respect for basic sanitation. They use dirty gloves when they touch inside your mouth, for example. Again, it's about cost saving to them and not the patients' safety.

I came in because of some pain. After x-ray and examination I was told I needed a root canal and a crown. But I found a different dentist who said all I needed was a filling! So, I've completely lost trust in this Dental Group, particularly Dr. Rosenberg. By the way, his son also works here as a dental assistant and this kid has a very arrogant attitude.

The are about 4 or 5 administrative staff here, and the so-called 'billing department' is - you've guessed it - very ruthless!i